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About Us Refina Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Refina Ltd
Unit 7 Upton Industrial Estate Factory Road POOLE Dorset BH16 5SL United Kingdom
Phone: 01202 632270
Fax: 01202 632432
Email: info [at] refina-uk [dot] com
GB
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling ORDER BY TELEPHONE
Call us and ask for “Sales”; we will be happy to discuss your requirements, give technical advice or details of current special offers and trade deals
Our telephone number is 01202 632270 (5 lines)
ORDER BY FAX
Complete the order form downloadable from the main web pages and fax it to us with a business letter head. Ensure you include a day time telephone number so we can arrange delivery
Our fax number is 01202 632432
ORDER BY EMAIL
Email your order and advise your preferred payment method. Ensure you include a day time telephone number so we can arrange delivery
Our email address is sales@refina.co.uk
ORDER BY POST
Complete the order form overleaf and post it to us with a business letter head, no stamp is required.
Ensure you include a day time telephone number so we can arrange delivery
Our postal address is REFINA LTD, FREEPOST BH371, POOLE BH16 5BR
ORDER THROUGH YOUR LOCAL TOOL HIRER, DEALER OR MERCHANT
Download, print and complete the order form PDF and take it to your local tool supplier and they can contact us directly by phone or fax; we will supply your local reseller, merchant or dealer even if they do not have an account with us
PAYMENT METHOD
You can pay by Credit/Debit card online or by cheque with order, allow 10 days for cheque to clear
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| Delivery Schedule We normally despatch your order within 24 hours of receipt of payment (allow 10 days for cheques to clear). International orders are generally received in under 21 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01202 632270 (International +44 01202 632270) or fax us on 01202 632432 or write to us at Unit 7 Upton Industrial Estate Factory Road POOLE Dorset BH16 5SL United Kingdom |
Privacy Policy Refina Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
| Remittance Terms You can pay by Credit/Debit card or by cheque with order, allow up to 10 days for cheque to clear. |
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Refina Ltd., Unit 7, Upton Industrial Estate, Factory Road, Poole, Dorset BH16 5SL, UK
Tel: +44 (0)1202 632270 · Fax: +44 (0)1202 632432 · Email: sales@refina.co.uk ©2007 Refina Ltd. All rights reserved. Web development Seemore Graphics | Click here for Related Links |
